Free Expert Assembly on All Bikes
My new Roebling bike seems solid and the riding smooth for my first 1.5 months since I purchased it. I need to store my bike outside and this winter was hard with snow and freezing rain. The breaks completely froze one day and when thawed, the break parts became too loose to use safely on the busy urban streets. I needed to get it back to the shop I bought it from to have the complimentary 30-day tune-up, but I had to pay for new break parts. It felt weird to having to pay over $50 for a $700 bike I bought 1.5 m months ago. But overall the bike is solid, and seems to take the varied surfaces I travel on, including some big potholes, without all bike parts coming loose. I do love the positioning of the gear shifts and how the gear range helps me to get up some steep hills. Overall I'm hopeful my Roebling will handle the difficult road surfaces, long distances, and the outdoor elements, while I ride 50 miles per week for my day job.
Thanks for the detailed review, Colin. We're sorry to hear that winter turned your brakes into an impromptu ice sculpture. While our bikes are built for urban adventures, extreme weather can sometimes have other plans for even the best built bikes out there. If possible, indoor storage is likiely to save your brakes and other components from their frosty escapades in the future. We truly appreciate your honest feedback and are glad you're enjoying the ride overall. -Ryan Zagata
Nice looking wooden crate, but it arrived with a few chips in the finish and has progressively gotten worse with minimal cargo.
Thank you for taking the time to share your feedback Jeff. The 'factory deal' rear crate that you opted for was heavily discounted because they have cosmetic imperfections as noted on the product page. It is purely a cosmetic imperfection and does not impact the perforamnce of the crate. -Ryan Zagata
Love this thing for daily errands and love the fact that it was professionally assembled. It is light and speedy and looks so good!
Thanks so much for sharing Dan. We're thrilled you're enjoying your Wythe fixie bike and it's great having you in the Brooklyn Bicycle Co. family. -Ryan Zagata
The local bike shop that assembled these bikes for us said these were the nicest, most well-built bikes he’d ever seen!
Thank you so much for sharing Ryan. We're thrilled to have you in the Brooklyn Bicycle Co. family and we are delighted the assembly shop was as impressed with our bikes as you are. Enjoy the ride. -Ryan Zagata
I recently purchased the Brighton 7-speed cruiser online. The process was smooth and the local bike shop they sent it to was great. They called me as soon as it was ready and when I picked it up they helped me load it onto the bike rack on my car (they also showed me how to place the rack properly as I had it on wrong!). I love the bike. It looks awesome, is well made and the ride is really comfortable. Currently I just ride through my neighborhood but looking forward to taking it on some bike paths around town. Thank you Brooklyn Bicycle and The Bike Route for your great customer service!
Thank you for taking the time to share your feedback on our Brighton 7-speed cruiser. We are thrilled to hear that you had a smooth process and that you are enjoying your new cruiser bike. We are also happy to learn that you received great customer service from The Bike Route. We've got so many great partners and we're glad you got to experience one of them. -Ryan Zagata
