I recently purchased the Brighton 7-speed cruiser online. The process was smooth and the local bike shop they sent it to was great. They called me as soon as it was ready and when I picked it up they helped me load it onto the bike rack on my car (they also showed me how to place the rack properly as I had it on wrong!). I love the bike. It looks awesome, is well made and the ride is really comfortable. Currently I just ride through my neighborhood but looking forward to taking it on some bike paths around town. Thank you Brooklyn Bicycle and The Bike Route for your great customer service!